u99 | Responsible Gaming — Play Safe and Stay in Control

What Is Responsible Gaming and Why Does It Matter

U99 is more than just a betting platform — we genuinely care about our players' overall well-being. Responsible gambling means enjoying betting in a way that does not negatively impact your daily life, family, work, or finances.

Many people in Bangladesh enjoy online betting as a form of entertainment. But in some cases, it can develop into a habit that becomes difficult to control. u99 takes this seriously — we want every user to play with a clear head and healthy boundaries.

The key principles of responsible gambling are:

Budget Control: Only bet money you can afford to lose without affecting your household finances
Time Limit: Set a daily time limit for how long you spend betting
Mental Wellbeing: Avoid betting when you are feeling angry, sad, or stressed
Transparency with Family: Don't hide anything about your betting from family or loved ones
Preparing for Losses: Remember, every bet carries the risk of a loss

U99 is committed to ensuring every player can enjoy betting responsibly and access help whenever they need it.

1

Recognize the signs of problem gambling

People often don't realize when their betting habits are becoming a problem. Watch out for these signs:

💰 Financial Signs

Chasing losses by placing repeated bets
Using everyday expense money for betting
Borrowing money to bet
Struggling to pay bills due to betting

🧠 Psychological Signs

Feeling restless or irritable when unable to bet
Lying or hiding things related to betting
Prioritising betting over work or family
Trying to stop betting but failing

👥 Social Signs

Withdrawing from family and friends
Neglecting work or studies
Thinking or talking about nothing but betting
Withdrawing from social responsibilities

✅ What Healthy Betting Looks Like

Playing within a set budget
Accepting losses gracefully
Finding enjoyment beyond betting
Staying transparent with family

2

U99's Responsible Gambling Tools

U99 offers a range of practical tools to help you bet responsibly. These tools are easily accessible from your account settings.

💳

Deposit Limit

Set a maximum daily, weekly, or monthly deposit limit. Once set, it takes effect immediately.

⏱️

Session Time Limit

Set a maximum duration for each gaming session. An automatic alert will appear once your time is up.

🔔

Reality Check

Reminds you at set intervals how long you've been playing and how much you've won or lost.

🚪

Cooling-Off Period

Temporarily suspend your account for a set period — anywhere from 24 hours to 6 weeks.

🚫

Self-Exclusion

For long-term breaks, you can lock your account for anywhere between 6 months and 5 years.

📊

Activity History

View your full betting history and win/loss stats anytime, and analyze your own playing patterns.

3

Take the Self-Assessment Test

Read through the questions below. If you answer "Yes" to more than one, it may be time to reconsider your betting habits.

Check all boxes that apply:

I keep betting to try to win back money I've lost.

I try to stop betting but I can't.

I hide my betting from family or people close to me.

I have used money meant for essential household expenses on betting.

Feeling restless or irritable when you're not betting.

Betting is constantly on your mind.

4

How to Set Your Betting Limits

Setting limits on u99 is simple and is the most effective way to keep your betting habits healthy. Follow the steps below:

1

Go to Account Settings

After logging in, click your profile icon in the top right corner and select the "Responsible Gaming" option.

2

Choose a Limit Type

Set deposit limits, bet limits, or loss limits — whatever works for you. Choose a daily, weekly, or monthly timeframe.

3

Set an Amount

We recommend keeping your betting spend to no more than 5–10% of your monthly income. Set a realistic budget and stick to it.

4

Confirm & Save

Limit reductions take effect immediately. Increases require a 24 to 48 hour cooling-off period so you can make a considered decision.

5

Self-Exclusion — Take a break when you need to

If you feel like you need a break from betting, u99's self-exclusion feature is here for you. Once activated, your account will be fully suspended for a set period of time.

Break Duration	Description	Reactivate
24 Hours	Short-Term Break	Automatic
1 Week	Cooling-Off Period	Automatic
1 Month	Medium Break	48-Hour Waiting Period
6 Months	Extended Break	Contact Support
5 Years	Permanent Exclusion	Contact & Verify Support

📌 During self-exclusion, u99 will not send you any promotional emails or bonus offers.

6

10 Tips for Building Healthy Betting Habits

Following a few simple habits makes betting enjoyable every time:

1️⃣

Set a fixed budget before you start betting and stick to it — not a single taka more.

2️⃣

Don't chase losses in anger — that's "tilt" betting, and it almost always leads to bigger losses.

3️⃣

Never think of betting as a source of income — it's entertainment, nothing more.

4️⃣

Never bet while under the influence of alcohol or any other substance.

5️⃣

Take regular breaks — at least 15 minutes every hour is recommended.

6️⃣

Keep u99's Reality Check feature turned on — it helps you stay aware of your time and spending.

7️⃣

Don't chase wins out of greed — set a clear winning limit and stick to it.

8️⃣

Talk openly with family and friends about your betting.

9️⃣

Make time for other hobbies and activities beyond betting — a balanced lifestyle matters.

🔟

If you're concerned, don't hesitate to reach out to u99 support — we're always here for you.

7

Help & Support — You Are Not Alone

Problem gambling is a recognised mental health condition and there is no shame in it. Seeking help is a sign of strength. u99 is committed to standing by you.

💬

u99 Live Support

Our support team is available 24/7 and ready to listen. Reach out via live chat whenever you need help.

📧 support@u99.world

🏥

Professional Support

Seeking help from a professional counsellor or mental health specialist is the most effective step for addressing gambling problems.

Contact your nearest mental health centre

👨‍👩‍👧

Family support

If you believe a family member is struggling with a betting problem, contact u99 support. We'll help guide your family in the right direction.

🔒

Privacy Assured

Your request for help is kept completely confidential. No information is shared with any third party.

Responsible Gambling — Enjoy Betting Safely on u99

Important Notice